Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Franstat Printing Solutions ("Franstat", "we", "us", "our"), a printing and branding business based in Nairobi, Kenya.

By creating an account, placing an order, or using any part of our platform, you confirm that you are at least 18 years old (or have the consent of a legal guardian), and that you have the authority to enter into these Terms.

Services Provided

Franstat provides professional printing and branding services, including but not limited to:

• Large-format banner and poster printing
• 3D signage design and fabrication
• Sublimation printing on garments and merchandise
• Vinyl cutting and application
• Heat-press transfers on clothing and accessories
• Business cards, flyers, and stationery

We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice. We are not liable for any loss resulting from such changes.

Account Registration

To place an order you must register an account with a valid email address, full name, and a secure password. You are responsible for maintaining the confidentiality of your login credentials.

• You must provide accurate and complete information during registration.
• You are solely responsible for all activity that occurs under your account.
• You must notify us immediately at support@franstat.com if you suspect unauthorised access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

Email verification is required before an account can be used to place orders. Unverified accounts will not be processed.

Orders & Artwork

All orders are subject to review and acceptance by Franstat. Submission of an order does not constitute a binding contract until we confirm acceptance and receive the required payment.

• You are responsible for supplying print-ready artwork in the correct format and resolution. We recommend a minimum of 150 DPI for large formats and 300 DPI for small formats.
• Franstat is not responsible for print quality issues arising from low-resolution, incorrect colour profiles (we print in CMYK), or design errors in customer-supplied files.
• We offer a free artwork review before production begins. Any design adjustments by Franstat beyond minor corrections may attract additional charges.
• Orders are confirmed only after artwork approval and deposit payment.
• Artwork files uploaded to our platform are stored securely and used solely for fulfilling your order.

Pricing & Payment

All prices are displayed in Kenyan Shillings (KES) and are inclusive of standard production costs. Delivery, finishing extras, and expedite fees are quoted separately.

• Prices are subject to change without notice. The price displayed at the time of order confirmation is binding for that order.
• A minimum 50% deposit is required to begin production. The remaining balance must be settled before or upon delivery.
• Full upfront payment qualifies for faster processing priority.
• Discount codes are applied at checkout and cannot be combined unless explicitly stated.

M-Pesa Payments

We process payments via Safaricom M-Pesa (Lipa Na M-Pesa STK Push). By initiating an M-Pesa payment, you agree to Safaricom's applicable terms and conditions.

• You must ensure the M-Pesa number you provide is registered in your name or that you have authority to transact from it.
• Franstat is not responsible for failed transactions caused by network issues, incorrect PINs, or M-Pesa service downtime.
• M-Pesa transaction receipts are stored and can be accessed from your order dashboard.
• Disputed M-Pesa charges must be reported within 7 days of the transaction date.

Production & Delivery

Production timelines are estimates and begin only after artwork approval and deposit confirmation. Standard turnaround times are:

• Banners and posters: 24–48 hours
• 3D signage: 3–7 working days depending on complexity
• Sublimation and heat-press garments: 2–5 working days
• Business cards and stationery: 24–48 hours

Rush orders may be accommodated at an additional fee, subject to capacity. Franstat is not liable for delays caused by events beyond our reasonable control, including supplier delays, power outages, or public holidays.

Cancellations & Refunds

You may cancel an order before production has begun for a full refund of any deposit paid, less any payment processing fees. Once production has started, the following applies:

• Orders cancelled after production begins are subject to a 50% cancellation fee covering materials and labour already consumed.
• Orders cannot be cancelled once production is complete.
• If we make an error in your print (wrong size, wrong artwork), we will reprint at no additional cost or issue a full refund.
• Refunds are processed within 5–7 business days via the original payment method.
• No refunds are issued for artwork errors that were approved by the customer.

Intellectual Property

You retain all intellectual property rights to the artwork and designs you upload. By submitting artwork to Franstat, you grant us a non-exclusive, royalty-free licence to reproduce your artwork solely for the purpose of fulfilling your order.

• You warrant that you own or have the necessary licences for all artwork submitted, and that printing it does not infringe any third-party rights.
• Franstat reserves the right to refuse any order involving artwork that appears to infringe copyright, trademarks, or any applicable law.
• We may use anonymised or generic examples of our printed work in marketing materials unless you explicitly opt out.

Limitation of Liability

To the maximum extent permitted by Kenyan law, Franstat's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific order giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential losses including lost profits or business interruption
• Losses arising from your failure to back up artwork files
• Delays or failures caused by third-party suppliers, couriers, or M-Pesa
• Damage to printed goods after delivery or collection

Prohibited Conduct

You agree not to use our platform or services to:

• Print or reproduce content that is defamatory, obscene, discriminatory, or incites violence or hatred
• Infringe the intellectual property rights of any third party
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools to scrape, crawl, or overload our platform
• Engage in any activity that violates applicable Kenyan or international law

Violation of this section may result in immediate account termination and referral to relevant authorities.

Privacy & Data

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services you consent to the collection and use of your information as described therein.

Amendments

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes by emailing registered users or posting a notice on our platform. Your continued use of our services after the effective date of any change constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

We encourage you to contact us first to resolve any dispute informally before commencing legal proceedings.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@franstat.com
• Phone / WhatsApp: +254 700 000 000
• Address: Franstat Printing Solutions, Nairobi, Kenya

For account-related disputes, you may also open a support ticket directly from your dashboard.